Who we are
Dorset Health Australia Pty Limited | ABN 91 645 622 457
PO Box 159 Bowral NSW 2576 Australia
barry@lactezin.com.au | www.lactezin.com.au
Dorset Health Australia Pty Limited recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.
Our policy for dealing with your personal information is explained below (Privacy Policy).
Our Privacy Policy was last updated on 1 January 2022 and includes disclosure of the matters set out in the Australian Privacy Principles.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.
We may collect the following types of personal information from you
- name;
- residential or business address;
- email address;
- post code;
- gender;
- telephone number;
How we collect your personal information
- when you access and use our website;
- during conversations with our team members;
- when you complete purchase orders, registrations, requests or applications for our products or services (by telephone, in person or electronically);
- when you communicate with us directly (by email, telephone, direct mail or any other means).
How we hold your personal information
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and may contain credit and or debit card details if supplied by you.
If we are unable to collect your personal information
If we are unable to collect your personal information, some or all of the following may occur:
- we may be unable to provide products or services to you, to the requested standard or at all;
- we may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
- we may be unable to tailor the content of our marketing communications to suit your preferences;
your experience when interacting with us may be delayed or not as efficient as you may expect.
Purpose of collection of your personal information
We collect your personal information so that we can carry out the following actions (“Purpose”):
- to provide you with products and services that you have requested from us;
- to communicate with you, including about products and services, special offers, and events which might interest you;
- to answer your questions and provide you with information or advice;
- to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
- provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
- carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Dorset Health and its related bodies corporate and service providers provide products and services to you;
- to consider and respond to complaints made by you;
- to comply with laws or regulations or to comply with any directions given by regulators or authorities.
Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the following:
- our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
- retail brands and associated suppliers who provide products that we manufacture;
our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required; - suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
- if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities;
- Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
Direct Marketing
We may send you direct marketing communications and information about products and services offered by us or our retail brands, partners or suppliers via email, SMS, or regular mail.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You may also update your personal information by editing your online profile.
You may also receive marketing communications by post from our retail brands, partners and suppliers who provide goods and services within our stores, but this will only occur where you have requested that type of information from us or from a third party within our stores.
We do not provide your personal information to any other organisations for the purposes of direct marketing.
How you may access your information
You may access your personal information held by Dorset Health by making a request to us.
- Email: barry@lactezin.com.au
- Mail: Dorset Health Australia Pty Ltd, PO Box 159 Bowral NSW 2576 Australia
- Telephone: +61 (0)409 341 919
You may also access your own information where it is held via on online portal by accessing your own account over the internet.
Normally we will provide a record of your personal information to you via your preferred contact method (telephone, email or mail), and we will not charge a fee.
If your request is unlawful or may interfere with the privacy of others, we may reasonably refuse to provide access to your personal information.
Correction of your personal information
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
Complaints
If you feel that your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint within 24 hours and will normally respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
Contacting us
If you would like to contact us in relation to this Privacy Policy or your personal information, please contact us at:
- Mail: Dorset Health Australia Pty Limited, PO Box 159 Bowral NSW 2576 Australia
- Email: barry@lactezin.com.au
Cookies
A cookie is a piece of information that a website transfers to a special cookie file in your browser on your computer. It allows us to recognise your computer (but not specifically who is using it) upon entering our website. A cookie will typically contain the name of the website from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie. When you visit this website, you can browse the website anonymously and access important information without revealing your identity. However, in order to provide better service, we may use “cookies” to track your visit and allow you to carry information across pages of this website and avoid having to re-enter information. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use some of the features of our website if you do this.
Disclaimer
Information contained in this website is not medical advice
This website offers health and nutritional information for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis or treatment. If you have any concerns or questions about your health, you should always consult with your doctor or other health professional.
Although the information provided on this website is presented in good faith and believed to be correct as of the date it was submitted, we make no warranties or representations of any kind, either express or implied. In addition, Dorset Health neither represents nor warrants that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.
Consumer Guarantees
LACTEZIN® comes with a guarantee that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure against us as a manufacturer, but only for breach of certain consumer guarantees; and compensation for any other reasonably foreseeable loss or damage. We will require satisfactory proof of purchase and evidence of the defect in the products before providing a remedy under Australian Consumer Law.